Privacy Policy — Mind & Money Limited

Privacy Policy — Mind & Money Limited

Effective Date1 July 2026

Mind & Money Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles (IPPs).

By engaging with our financial advice services, you agree to the terms of this policy.

  1. What Personal Information We Collect

We collect personal information that is necessary for providing financial advice and meeting our legal obligations. This may include:

  • Your name, date of birth, and contact details
  • Financial information (income, expenses, assets, liabilities)
  • Employment information
  • Identification documents (e.g., passport or driver licence)
  • Your goals, risk preferences, and investment profile
  • Information about your KiwiSaver, mortgage, or investment products
  • Records of our communications with you
  • Any other information you choose to provide

We only collect information directly from you unless you authorise us to obtain it from a third party.

  1. How We Collect Your Information

We collect personal information when you:

  • Meet with us (in person or online)
  • Complete forms or questionnaires
  • Communicate with us by phone, email, or through our website
  • Use our website or digital tools
  • Authorise us to obtain information from third parties (e.g., product providers)
  1. Why We Collect Your Information

We collect your personal information to:

  • Provide financial advice tailored to your needs
  • Assess your financial situation and goals
  • Prepare financial plans, recommendations, and reports
  • Meet our legal and regulatory obligations
  • Manage our relationship with you
  • Improve our services and client experience
  • Respond to enquiries, feedback, or complaints

We will not use your information for any purpose that you would not reasonably expect.

  1. How We Use and Disclose Your Information

We may share your personal information with:

  • Product providers (e.g., KiwiSaver or investment platforms)
  • Service providers who support our business (e.g., IT, compliance, or administration)
  • Our dispute resolution scheme (IFSO) if required
  • Regulators such as the Financial Markets Authority (FMA)
  • Any person you authorise us to share information with
  • Third parties where required by law

We do not sell, rent, or trade your personal information.

  1. How We Store and Protect Your Information

We take reasonable steps to keep your personal information safe from:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration

This includes secure digital storage, password protection, access controls, and staff training.

We retain your information only as long as necessary to:

  • Provide our services
  • Meet legal and regulatory requirements
  • Resolve any disputes

After this, information is securely deleted or anonymised.

  1. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if you believe any information is inaccurate or incomplete

We will respond to your request as soon as reasonably practicable.

To make a request, contact us at: liz@mindandmoney.co.nz

  1. Website and Digital Privacy

When you visit our website (mindandmoney.co.nz), we may collect:

  • Usage data (e.g., pages visited, time on site)
  • Device and browser information
  • Cookies or similar technologies

We use this information to improve our website and user experience. You can disable cookies in your browser settings if you prefer.

  1. Overseas Disclosure

We may store or process information using cloud‑based services located outside New Zealand. Where this occurs, we ensure that providers meet privacy and security standards consistent with the Privacy Act 2020.

  1. Complaints About Privacy

If you have concerns about how we handle your personal information, please contact:

Elizabeth Mary Blake

Email: liz@mindandmoney.co.nz

Phone: 027 497 9095

If we cannot resolve your concern, you may contact the Office of the Privacy Commissioner: privacy.org.nz

 

 

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Mind & Money Limited

Email: liz@mindandmoney.co.nz

Phone: 027 497 9095

Website: mindandmoney.co.nz